Most new items for 2010 are not available yet, and often
sell out quickly when or even before they arrive. We advise
you to select the pre-order option on those items.
If you select the pre-order "yes" option, we will go ahead
and order the item for you, even if the item has not been
produced yet.
In most cases, we no longer charge a pre-order deposit.
It is possible that
the factory will not fulfill all orders. We fill orders in the order they were received, and can not
guarantee that you will actually receive all items.
If you pre-order multiple items, our website will quote you
a total shipping price. Items will be shipped when they
arrive, and we will charge a nominal shipping fee per shipment
to you. If you want to combine shipment on several items, we can hold items for you.
You can do this to reduce shipping costs. We will charge you for the items that are ready to ship.
Depending on the scheduled delivery date, it can
take up to a year for you to receive the items. In rare cases (the Central Station
and matching booster come to mind), it may take
even longer. This may seem long, but it is normal for European new releases. Production takes place in batches. The quicker you place your pre-order, the better your changes of getting the items early.
We have priced all our articles in US
Dollars.
When you pre-order, you
lock in to the low pre-order price. We will not raise
prices on you after you placed the pre-order. If, due to
circumstances beyond our control, we can not sell you the item
at the quoted price, we will immediately notify you. In that
case, you can cancel the pre-order. Circumstances beyond our control
could be a large (more than a few percent) price increase by the factory, or a large devaluation of the US dollar.
If you placed a pre-order, and we lower the price of that article before you receive it, we will
automatically charge you the lower price.
If you decide to cancel your pre-order, or a portion of your pre-order, you need to do so as soon as possible by email.
If we are ready to ship, or have already shipped the item to you, the return policies will apply.
Special orders:
Most of our Special orders are shipped from
the factory in Germany just for you. You will
have to pay when the order is placed. These orders may take
up to 4 weeks to arrive, but we can advise you of estimated
delivery time before you finalize the order.
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Payment:
Regular orders:
We will charge you when you place your order, for the
full amount of the order, plus applicable shipping charges
and Texas state tax (if shipped to an address within the
state of Texas). When you complete your on-line checkout,
you will see the exact total. Note that shipping can be higher
for oversized items, than quoted in the
checkout. We will contact you before processing the order when shipping fees are higher.
Pre-orders:
When your order, or part of your order comes in, we will
charge you for those items, Texas state tax (if
applicable) and shipping.
Special orders:
We will charge you when you place your order, for the
full amount of the order, plus applicable shipping charges
and Texas state tax (if shipped to an address within the
state of Texas). When you complete your on-line checkout,
you will see the exact total.
Payment Options:
Online:
When you check out, you will be asked which payment
option you prefer. You can use all major Credit Cards, Money
Orders or Paypal to pay for your purchase. When you use the
shopping cart and the SSL secure website, just indicate
which payment option you would like to use.
Credit Cards:
We accept American Express, Discover, Visa and Mastercard. You can enter your
credit card information during the checkout process. It is
important to use your billing address in the checkout
process. If you would like to ship to a different address,
you can add the shipping address in the comments block. All of
our credit card transactions are secured using SSL
technology (Secure Socket Layer). Your credit card number
is encrypted and transmitted to us.
Paypal:
You can also pay for your items with a credit card or
checking account through Paypal. You can indicate you want
to use Paypal during the checkout process. During Checkout, you will not be send automatically to the Paypal website.
We will send you
an invoice, and you can initiate a Paypal payment, simply
by clicking on the Paypal link that is e-mailed with the
invoice.
You can read about Paypal on
Paypal's website.
Money Order:
You can also pay with a Money Order. After we process
your order, we will e-mail you an invoice. The invoice will
contain payment instructions. Do not mail a payment until
you here from us.
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Shipping & Handling:
How long does it take?
After we receive your payment, you should receive your
order within approximately 5 to 10 business days. If
we need to get the products from one of our suppliers, it
may take a few days longer. International orders may take
up to 4 weeks for delivery, and can incur customs delays.
Standard shipping:
If the shipping address is in the continental United
States, we will ship your order insured. Most standard
deliveries are send with UPS or United States
Postal Service.
Overnight and Second-day options:
Express and second-day shipping options are available
for an additional charge for orders being sent to addresses
within the United States. Note that if we do not have the
item in stock, minimum delivery time will be about 5 days.
Please inquire for details.
International shipping:
Please read our International Shipping section, on the
bottom of this page.
Oversized or Heavy items:
Oversized or heavy items, like large train sets, will be
shipped with UPS. In most cases, the website will quote you the correct
fees. It could be possible that you will incur an
additional shipping surcharge, but we will advise of the
additional charge by e-mail for your approval.
Shipping Charges:
Shipping and Handling charges (see note above) are based
on the total price of your order and shipping method.
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Return Policy:
Can I return stuff I bought online?
We can only accept returns on unused, new merchandise.
If you want to return an item, contact us within 7 days
after you received it. We will issue a return
authorization. After we receive the item, and it is in new
and unused condition, we will issue a credit to your
account, minus a 15% restocking fee, to cover our
costs. The Shipping and Handling charges will not be
refunded.
Christmas Gifts
For items bought as Christmas gifts in December a return
authorization can be requested until January 2. This extended period
is not valid for Christmas Starter Sets.
If the item that you returned is not in new and unused
condition, or if it was shipped back without a return
authorization, we can not issue you a refund.
Of course we want you to be happy
with your purchases, and can assist you with any questions
you may have, before you finalize your order.
What warranties apply?
Manufacturer's warranties apply to all our products. All
the Marklin, LGB and Trix products we sell are obtained through
Walthers, Inc., the Exclusive Distributor in North America
for Marklin, LGB and Trix products.
We will accept defective item returns or arrange for you
to send it back to the manufacturer. Always contact us
before you send an item for repair. Be advised that in
warranty cases we will follow the manufacturer's
directives. No other warranties apply. Shipping and
insurance costs are your responsibility.
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Privacy & Security
Collection of Information:
If you just browse through our site, we do not collect
any personal information about you. The only time personal
information about you is collected, is when you submit it
to us. There are only two ways you can submit that
information to us:
- when you place an order
When you place an order, we collect personal information
from you such as your name, e-mail address, shipping
address, phone number, items selected to purchase,
credit card or other payment information. You are in
complete control of what information is submitted to us.
- when you subscribe to our maillist
When you sign up to our maillist, we collect your e-mail
address. If we receive your e-mail address by any other
means, i.e. because you send us an e-mail to ask a
question, or when you place an order, we do not send
promotional e-mail unless you specifically request to be
placed on our active maillist. We respect your privacy.
Use of Cookies:
More people can be shopping on our website at the same
time. The website server needs to pass a "temporary cookie"
to your computer, to remember which customer is which. This
is called a "session cookie".
A session cookie is:
- A bit of information that is temporarily stored in
your computer's memory, not on your computer's hard
drive.
- Does not contain any personal information.
- Stores information about your browser session.
- Is deleted automatically as soon as you log out of
the web site, close your browser, or are inactive for
about 20 minutes.
When you use the shopping cart, you have to accept the
cookie, so the website will remember it was you who placed
those items in the cart. After you checkout, the cookie
will disappear. If you just want to look around on our
website, you do not have to take any cookies.
Use of Information:
We do not disclose your personal
information to others. We do not share or sell your e-mail
address, phone number or any other information. We use the
collected information for the sole purpose of processing
and verifying your order, contacting you to resolve
questions about the order (if any), and to protect the
cardholder (you) from fraudulent purchases.
Online Security:
AJCKIDS.com uses An Extended Validation Certificate (EV). This is an X.509 digital certificate issued according to a specific set of identity verification criteria. These criteria require extensive verification of the requesting entity's identity by the certificate authority (CA) before a certificate is issued.
This high level of encryption is used to
encrypt your personal credit information, including your
credit card number, before it travels over the Internet. During the checkout process, you will see the trusted green address bar. If you prefer to call in your credit card
number over the phone, you can still order online, and
leave the credit card information open, during check-out.
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International Orders:
International shipping:
We use the US Postal Service to ship products outside of
the United States; international orders may take as long as
four weeks to arrive. Our website will quote $20-$30, but in
most cases actual shipping will differ, and be higher. You
can get an idea of international shipping rates by looking
at the US Postal service
website. You will pay actual shipping and insurance, plus a nominal handling fee (up to $5.00).
You will receive e-mail verification of the method of the
shipment of your order and the cost of shipment. You may
then confirm or cancel your order. International orders are
normally shipped with insurance.
Do I pay Taxes?
International shipments may incur VAT or other taxes.
These taxes are the responsibility of the customer.
Shipments to Canada
Though Canada is less than 3 hours away by airplane, airmail shipments
can take as long as 3-4 weeks, courtesy of Canadian customs.
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copyright 1997 - 2009 annie jewel & charlie's
kids
inc.
